Internet issues
Ever since they replaced the NTD, we’ve had to power it off due to a red “optical” light that won’t go away. The list is not complete, but I did note down the timestamps Unifi gave us for the last month of outages, annotated with my own notes about it:
| Date | Issue |
|---|---|
| 2025-10-05 09:03 | Red optical light, power cycle NTD and service returned |
| 2025-09-15 12:08 | Red optical light, power cycle NTD and service returned |
| 2025-09-15 06:58 | Red optical light, power cycle NTD and service returned |
| 2025-09-11 00:59 | Brief outage, returned on its own |
There were obviously a couple more instances of this beforehand, but I don’t have firm dates/times of those so I haven’t bothered to note anything.
I asked on our RSP’s unofficial/official Discord about it, and it was basically unanimous: most people basically never reboot their NTD, ever. It’s weird that I have to do it, and doing it that often I should file a ticket.
My RSP apparently responded to the ticket quite quickly, but I don’t appear to have gotten any notification of it for some reason… so they called today to chase me up about it and we had a short conversation about it.
It’s probably going to be a pain in the arse to get them to fix, because even though it’s infuriatingly often and definitely not normal, it’s within NBN’s SLA thresholds. But what I should do next time, before power-cycling the NTD, is run two tests from inside the RSP’s web portal:
- NTD Status test
- Loopback test
Apparently having both of those on file will allow them to start building a case for there being something wrong, but for now it’s - from NBN’s perspective, likely just looking like I’m unplugging my NTD and then some minutes later plugging it back in. Not great.
Update: 2025-10-27 AussieBroadband raised it with NBN, who took some arguing to accept the appointment, but eventually came out today. The appointment was for the morning, they arrived at about 1:30pm, but I’m used to this now. After some checking, they replaced the plug on the outside box, and then replaced the NTD. Hopefully that’s the end of it.
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