I really do – I have been faithful to AT&T for the longest time – in fact if you add up the concurrent times we’ve been AT&T customers, they’ve more or less gotten well over a decade of service out of us. I became pretty good friends with one of the higher level techs after helping to track down a nasty routing issue, but I don’t particularly want to bug him with the lame, inane bullshit that goes wrong.
… but unfortunately it’s been happening a lot. Even as I write this, our internet’s failing and causing WordPress to hang up. Their PPPoE server is routinely kicking us off, again, and I’m sure when I call them up to bitch about it tomorrow they’ll insist I go through the “reboot router and call back” crap they made me do the last time this happened.
I even overlooked the fact that they yanked my Yahoo! Photos pro, then offered 3 months Flickr Pro… then decided that was too insulting, and gave us all permanent Flickr Pro – only to remove that a while later (Yahoo! insists it’s AT&T’s fault, AT&T passes the buck right back).
I was reading about how due to the success of the iPhone and iPhone 3Gs, AT&T’s network is overpopulated in a few cities and they’re trying to “incentivize” (their word, apparently) users to not burn up so much bandwidth. As another blog so eloquently puts it, they’re penalizing people for liking the product.
It’s like all their half-sane executives are down chilling in puerto morelos hotels hitting on college students that got lost during spring break. I wish they’d start looking after their customers instead of just concentrating on their bottom lines.
I – someone who’s kneejerk reaction when we needed broadband was just to call AT&T – actually called Comcast today. And Insight. And what really sucks even more than our crappy ADSL is that neither of those companies service this town. 
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